Mediation Services

Conflict is inevitable. When people work together, disagreements can occur. Usually this conflict can be resolved between the parties with little or no input from other persons. Sometimes, however, the parties need help to resolve their differences. When employees at Florida State University need help in resolving a conflict, they may turn to the Employee Assistance Program mediation service for help.

This is a free and confidential program to help you resolve disputes. All you have to lose is your conflict - but the first step is yours to make.
Simply Contact Us to schedule an appointment.

What is mediation?

Mediation is an informal settlement conference which is guided by a trained, impartial mediator. The mediator has no authority to judge the dispute, but helps the parties explore ways of resolving their own differences.

What are the benefits of mediation?

Mediation allows parties to find their own solutions to problems. A private, informal settlement of differences may enable parties to resume a more workable relationship. Since the parties are in control of the results of mediation, they are more likely to be satisfied and more likely to comply with a mediated agreement than with a mandated decision.

What kinds of disputes can be mediated?

Mediation is appropriate for most workplace disputes between two parties. Areas not address by the EAP mediation service include pay, tenure, promotion, discrimination, family mediation, and conflict involving threats, harassment, or physical assault.

Does mediation replace existing programs?

Mediation does not replace any existing university programs. The EAP has worked with concerned departments to insure that all current services available to the employee for grievances and problem resolution remain intact. Mediation is simply an additional resource available to reduce conflict and enhance the work environment. All rights of the individual remain in place.

Who are the mediators?

The mediators are FSU EAP counselors who have received mediation training. This training is similar to that received by court appointed mediators in the State of Florida.


Matters discussed in the mediation sessions are considered confidential. The only information recorded is a statement of mediation outcome. All records are maintained by the Employee Assistance Program and are confidential.

Program Participation

When individuals find themselves involved in a conflict, they may contact the EAP office at 644-2288 to discuss their options with a counselor. If the decision is made to mediate and both parties agree, a mediator will be assigned. The mediator will schedule the time and place of the sessions. Employees may use "time worked" or leave time to participate in mediation. All mediation services are voluntary and confidential and no fees are charged. If a person chooses to enter into mediation, they do not forfeit any rights they may have in the grievance process.