A critical incident can be defined as an event that has a stressful impact sufficient to overwhelm the coping skills of an individual. When a critical incident occurs, the FSU Employee Assistance Program (EAP) can provide guidance on how to support the affected workplace.
The EAP can assist with:
- Helping to identify critical issues, next steps and individuals that may be at risk of being overwhelmed by an event.
- Equipping managers with the tools and resources to support individuals and the workgroup before, during and after an event.
Critical Incident Response Guide
How to Respond to Critical Incidents in the Workplace